Scanner Traders Full Warranty Terms

Hardware warranties: For 90 days from original shipment date unless otherwise specified, Seller warrants to the Purchaser that the equipment will be free from defects in material and workmanship under normal use and service, excluding normal wear and tear, and Seller's liability is limited, at Seller's option, solely to the replacement or repair of such defective parts or units as the case may be; (A) which are returned in the original box and packing material, with all necessary documentation, shipping and handling charges prepaid by Purchaser, to Seller and, (B) which are proven to be defective upon Seller's inspection. The warranty period for replacement parts or units shall begin upon Seller's shipment of the replacement part or unit to the Purchaser, but shall not exceed the original warranty period of the equipment. The coverage terms of the 90 day warranty as follows:

• Warranty Period:  Ninety (90) days Return to Depot (RTD), parts and labor unless otherwise specified.
• Warranty Uplifts and on-site maintenace contracts are available at an additional cost.
• The cost of freight in not covered under the standard warranty.
• Repair of the scanner will be performed by Imaging 411, Inc once the scanner is returned to their site.
• For ninety (90) days (unless otherwise specified) after the purchase of scanner Scanner Traders will provide up to three hours of telephone or email support for the products purchased.
• The standard warranty does not include the cost of integration of the scanner or software with your computer or network.

Consumables, non warranty items: Several items that come with your scanner are considered consumables, or are otherwise not covered under the warranty. Typical items include, but are not limited only to; original glasses or glass filters, fluorescent or halogen lamps, interface and power connections and cables, original guide and white background plates, external panels, software disks and CD's, calibration sheets and charts. Some items, such as SCSI cards, have a separate warranty and may not be covered under the Scanner Traders standard warranty.

Repair returns: Before returning any scanner for repair, you must obtain a Return Merchandise Authorization (RMA) number. This number can be issued by your Scanner Traders sales representative or any member of the technical support staff. You will need to supply at least the following information; company and contact name and phone number, scanner model and serial number, nature of problem. Return the merchandise promptly, RMA numbers are good for 14 days from date of issue. All products must be shipped in their original crate with the original packaging materials, with the RMA number clearly showing on an outside shipping label (please do not write on the crate itself). All inside contents such as manuals and accessories must be included as required. In the event the original shipping crate is not available, Scanner Traders can provide a loaner shipping crate at an additional charge. Customer is responsible for all freight and insurance; products must be shipped pre paid, Scanner Traders will not accept packages marked freight collect. Scanner Traders will exercise it's best efforts to perform a timely repair turn around for returned products, but will make no commitment as to the time frame for the proper repair of the product.